FAQ
Welcome to our FAQ! We are delighted to have you as a customer. We have tried to answer the most frequently asked questions.
Shipping & Returns
Below are some frequently asked questions regarding shipping, returns, and exchanges.
How will I receive my Shopify theme?
Your theme is available for instant download after purchase. You will also receive an email containing the necessary information to access your product.
Do you accept returns or refunds?
Due to the digital nature of our products, Shopify themes generally cannot be returned once downloaded. We invite you to consult our refund policy for more details.
What are the delivery times?
Once your order has been validated, your Shopify theme is sent directly by email. Delivery is usually completed within 10 minutes, allowing you to quickly access your download and start installing your theme.
Products
Below are some frequently asked questions about our products.
Can I install the theme myself?
Yes, all our Shopify themes are easy to install. A detailed guide is provided to walk you through the installation and configuration of your theme step by step.
What should I do if I need help?
Our team is available to assist you. If you encounter any problems while downloading or installing your theme, please contact us via our support page and we will get back to you as soon as possible.